Travel

How Icelandair integrated XCover to become the first national airline to offer Covid protection

The Coronavirus pandemic has created a new set of concerns for the modern traveler and highlighted how important tailored protection is in restoring confidence for travelers worldwide. International airline and national flag carrier Icelandair partnered with us to accelerate their recovery from the effects the airline industry has been experiencing from the pandemic, while still prioritizing the safety of their customers above all else.

The Embedded Insurance Travel Report: Research shows Australian travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Australia and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -43, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Brazilian travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Brazil and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -9, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows UAE travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in the United Arab Emirates and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -3, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Thai travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Thailand and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of +8, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Swedish travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Sweden and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -41, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Spanish travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Spain and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -39, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Singaporean travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Singapore and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -18, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Russian travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Russia and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -20, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Dutch travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in the Netherlands and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -25, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Mexican travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Mexico and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favour of insurer margins. While these programs deliver a post-claim NPS of -31, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Korean travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Korea and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -23, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Japanese travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Japan and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -54, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Indonesian travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Indonesia and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -8, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Italian travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Italy and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -34, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Indian travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in India and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of +18, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows German travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Germany and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -18, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: ​​Research shows French travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in France and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -47, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows Canadian travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in Canada and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins., While these programs deliver a post-claim NPS of -18, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows UK travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in the United Kingdom and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -37, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

The Embedded Insurance Travel Report: Research shows US travelers desire embedded protection and improved claims experiences in a post-pandemic world

Our breakthrough research report in the US and 19 other countries shines a light on how travel providers need to move quickly to overcome archaic insurance solutions that are intentionally built to undermine customer satisfaction in favor of insurer margins. While these programs deliver a post-claim NPS of -26, Cover Genius — backed by a seamless journey that seeks to transparently protect its customers — delivers a post-claim NPS of +65, thereby ensuring loyal, happy customers who are thankful for the care and support of the airline, provider or agent in their time of need.

Protection and the pandemic: Customers of digital companies are attaching protection 6x higher since Covid-19 struck

In our report published in late 2020 – What’s Driving Outsized Attach Rates In 2020? How a Tech-Led Approach Has Helped Sustain a 2-3x Bump – we examined the huge and sustained increase in post-COVID attach rates across our network of partners, including travel partners like Booking.com, Icelandair, Skyscanner, Hopper and more, and other partners in our network like Intuit, eBay, Shopee, Descartes ShipRush and dozens more.

Icelandair partners with Cover Genius to offer “Covid plus” medical cover

Icelandair has announced today its partnership with Cover Genius, the global insurtech leader whose insurance distribution platform provides protection for customers of the world’s largest online companies, to offer embedded “Covid Plus” Cover for their worldwide customers, launching in Europe and Americas and Canada following soon.

Unbundled Travel Insurance Demo

Now more than ever are travelers looking to insurance to protect them wherever they are in the world. We work with with travel partners to integrate solutions that are tailored to capture conversions. Our RESTful APIs optimize price and policy bundles for each customer’s individual travel needs and plans. Our policies are easy to read to understand, and can be managed by our partners through the our award-winning XCover platform.

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