CUSTOMERS WANT HASSLE-FREE REFUND PROTECTION
Customers desire a pain-free refund experience as much as a seamless booking process. In the global Refund Protection Report conducted by Momentive.ai and commissioned by Cover Genius, 60% of respondents ❶ said they would be highly likely to purchase a live event ticket, airfare or accommodation if offered ‘Cancel for Any Reason’ (CFAR) refund protection. In addition, they’re willing to pay 133% more for CFAR ❷, due to the convenience of not having to sort through paperwork.
Overall, those who have purchased CFAR protection for their tickets or travels are more satisfied with their experience, shown by a 17 point jump in Net Promoter Score (NPS) ❸ compared to non-CFAR protection.
A USER-CENTERED APPROACH
Our CFAR refund protection provides your customers maximum utility while balancing profitability and sustainability for partners and carriers. By dynamically setting deductibles based on purchase date, we ensure fair outcomes for your customers so they keep coming back, boosting customer satisfaction and resales.
With AI-backed optimization of pricing and deductibles, XCover’s tech-led approach reduces risk and low attendance while optimizing core conversions for our partners.
CUSTOMERS WANT HASSLE-FREE REFUND PROTECTION
Customers desire a pain-free refund experience as much as a seamless booking process. In the global Refund Protection Report conducted by Momentive.ai and commissioned by Cover Genius, 60% of respondents ❶ said they would be highly likely to purchase a live event ticket, airfare or accommodation if offered ‘Cancel for Any Reason’ (CFAR) refund protection. In addition, they’re willing to pay 133% more for CFAR ❷, due to the convenience of not having to sort through paperwork.
Overall, those who have purchased CFAR protection for their tickets or travels are more satisfied with their experience, shown by a 17 point jump in Net Promoter Score (NPS) ❸ compared to non-CFAR protection.
CUSTOMERS WANT HASSLE-FREE REFUND PROTECTION
Customers desire a pain-free refund experience as much as a seamless booking process. In the global Refund Protection Report conducted by Momentive.ai and commissioned by Cover Genius, 60% of respondents ❶ said they would be highly likely to purchase a live event ticket, airfare or accommodation if offered ‘Cancel for Any Reason’ (CFAR) refund protection. In addition, they’re willing to pay 133% more for CFAR ❷, due to the convenience of not having to sort through paperwork.
Overall, those who have purchased CFAR protection for their tickets or travels are more satisfied with their experience, shown by a 17 point jump in Net Promoter Score (NPS) ❸ compared to non-CFAR protection.