THE EMBEDDED INSURANCE REPORT:
Research shows Canadian consumers desire insurance & warranty offerings from their banks
This report is a part of a global series of research commissioned by Cover Genius to examine consumer preferences towards receiving embedded insurance offers directly from their financial institution of choice.
In this report, titled The Embedded Insurance Survey: Canada, 504 census-balanced Canadian bank customers were surveyed by Momentive.ai (the research business of SurveyMonkey) on how they would react to receiving insurance offers based on real-time transaction data. They were asked the following:
The results overwhelmingly found that Canadian consumers have a strong desire for bank-embedded insurance offers, even despite national government regulations prohibiting their sale. 67% of Canadian digital bank customers would be highly interested in receiving embedded insurance offers based on their transaction data, as would 57% of traditional bank customers. ‘Trust in banks to protect personal data’ is the primary driver for their interest, stated by 40%.
The research aligns with data across the globe that points to significant demand for timely and relevant transaction-based insurance offers, with the majority of consumers showing extremely high preferences if they’ve recently made big purchases or had major life events especially. Notably the data shows that the traditional ‘second step’ of insurance distribution is outdated and not aligned with the expectations of an increasingly digitized customer base. 75% of Canadians who chose a traditional insurer or broker in the last 12 months would prefer bank-embedded offers next time.