Full Product Protection: Warranties as a Subscription For Global Retailers

Full Product Protection: Warranties as a Subscription For Global Retailers

In the new digital era, customers expect deeper, long-term relationships with brands. Embedded insurance offerings are the next step in protecting customers and building lifetime value. 

We power some of the world’s largest marketplaces and leading online and omnichannel retailers like eBay, Wayfair, Flipkart, Pepperfry – and we’re also available at Amazon, SE Asia’s largest retailer, Shopee, plus leading shipping platforms including Descartes ShipRush and ShipStation.

XCover API
For Enterprise
Plugins & SDK
Ecommerce platforms
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Boost Your Bottom Line With Personalized Product Protection

More personalization means more satisfaction. Whether it’s protecting the latest Xbox or safeguarding a diamond engagement ring, Full Product Protection lets you offer tailored insurance that fits customer needs. With dynamic product bundling from our XCover API, you’ll serve the most relevant product at a price that’s optimized for the highest conversion.

Research shows that customers want a sense of security when making a purchase, and if they get it they’ll spend more, as noted by 78% of customers. Instant refunds, store credits, bank transfers, replacements, repairs and other forms of compensation keep them coming back. From price optimization via our BrightWrite analytics platform to features like auto-renewing policies and simple benefits, we help you increase customer engagement, and show your customers that you are invested in their complete satisfaction.

From electronics to exercise equipment, homewares to Hermès, warranties work well when there’s shipping protection for further comfort. We’ve worked alongside partners like Descartes ShipRush and Shopee to embed protection that merchants can either add by default or embed as an add-on for buyers. While we’re licensed or authorized to handle claims in over 60 countries, most importantly we’re powered by a microservices architecture, so we’ve removed carriers and insurers and their legacy baggage from the entire process and reduced claims time from over 20 days to 1.† On top of that, we listen to merchants: When they want porch piracy, we deliver.

We’ve launched one of the world’s first subscription warranty programs, allowing you to offer protection for the life of the item with an auto-renewing policy (with fully configurable cancellation options). Combined with our fast and seamless claims processes, instant claims payments, and easy-to-understand policies, we offer protection that makes your customers happy, with an industry-leading NPS of +65‡.

AI-BACKED OFFERS FOR ANY KIND OF PURCHASE

Geniebot is the AI behind our relevant and real-time protection to customers. Geniebot enables any retailer —  from e-commerce giants to brick and mortar businesses — to protect their customers throughout their purchase journey.

Learn more
Watch our products and integrations come to life
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Available At Amazon: How XCover uses NLP to Optimize Price and Product Recommendations
Available At Amazon: How XCover uses NLP to Optimize Price and Product Recommendations
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How eBay integrated XCover to provide lifetime protection to their millions of customers
How eBay integrated XCover to provide lifetime protection to their millions of customers
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How Flipkart builds brand loyalty and CLTV by embedding protection through XCover
How Flipkart builds brand loyalty and CLTV by embedding protection through XCover
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How we help Tile offer Premium Item Reimbursement on over 30 million customer belongings
How we help Tile offer Premium Item Reimbursement on over 30 million customer belongings
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Boost revenue and increase customer lifetime value with XCover Go
Boost revenue and increase customer lifetime value with XCover Go

WANT TO FIND OUT MORE?

Get in touch and discover how our global insurance platform can help grow your business.

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