Full Product Protection: Warranties as a Subscription For Global Retailers
In the digital era, customers expect deeper, long-term relationships with brands. Embedded protection is the next step in building lifetime value through a tailored customer experience. Through our award-winning global distribution platform XCover, we protect the customers of the world’s largest digital companies including eBay, Wayfair, Flipkart, Pepperfry and more. We’re also available at Amazon, SE Asia’s largest retailer, Shopee, and leading shipping platforms like Descartes ShipRush and Freightos.
Boost Your Bottom Line With Personalized Product Protection
More personalization means more satisfaction. Whether it’s the latest Xbox or a diamond engagement ring, Full Product Protection lets you offer tailored protection that fits your customer’s needs. With dynamic product bundling from our XCover API, you’ll serve the most relevant product at a price that’s optimized for the highest conversion.
Research shows that customers want a sense of security when making a purchase, and if they get it they’ll spend more, as noted by 78% of customers. From price optimization via our BrightWrite analytics platform to features like auto-renewing policies and simple benefits, we help you increase engagement and show your customers that you’re invested in protecting their purchases, big and small.
From electronics to exercise equipment, homewares to hockey skates, warranties work well when paired with shipping protection for further comfort. With licenses or authorizations in more than 60 countries and all 50 US states, we’ve worked alongside partners like Descartes ShipRush and Freightos to embed protection for any shipment, anywhere in the world. Most importantly we’re powered by a microservices architecture, so we’ve removed carriers and insurers and their legacy baggage from the entire process and reduced claims times from over 20 days to one.†
We’ve launched one of the world’s first subscription warranty programs, allowing you to offer protection for the life of the item with auto-renewing policies that are fully configurable. Combined with our fast and seamless claims processes, instant claims payments and easy-to-understand policies, we offer protection that makes your customers happy, as shown by our industry-leading NPS of +65‡.
AI-BACKED OFFERS FOR ANY KIND OF PURCHASE
Geniebot is the AI behind our relevant and real-time protection for customers. Geniebot enables any retailer — from e-commerce giants to brick-and-mortar businesses — to protect their customers throughout their purchase journey.
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