Offering ticket refund protection directly to your customers lets them book with confidence, safe in the knowledge that they’re protected should things go wrong.
XCover, our global distribution platform, is available at Amazon, AXS, SeatGeek, AudienceView, Spektrix, Tessitura, TicketSource and more of the world’s largest digital companies, enabling them to embed protection for any event, anywhere in the world. Our solutions include tailored ‘Cancel for Any Reason’ (CFAR) protection, which satisfies consumer demand for a fair and convenient refund process, building customer loyalty and happiness for our ticketing partners.
PROTECTION FOR ANY TURN OF EVENTS
Whether it’s a car breakdown or a broken ankle, all kinds of mishaps can throw a wrench in even the best-laid plans. That’s why we offer ticket refund protection — as either an insurance or non-insurance solution — that gives your customers protection for the unfortunate and the unexpected.
Our ticket refund protection solutions cover:
- Canceled transport
- Extreme weather
- Emergency services
- Jury or military duty
EXTRA PEACE OF MIND WITH CANCEL FOR ANY REASON
From intimate jazz concerts to major league baseball games, local festivals to international tours — your ticketholders want the comfort of knowing that if they have to miss their event, they can easily recover their losses. That’s why 63% of customers are highly likely to book live event tickets if they’re offered ‘Cancel for Any Reason’ (CFAR) protection that allows them to request a refund without needing to submit paperwork or documentation, according to the global Refund Protection Report conducted by Momentive.ai and commissioned by Cover Genius.
Our CFAR refund protection delivers fair outcomes for customers with AI-based deductibles and pricing that drive utility and sustainability. This user-centered approach builds a flywheel for growth that generates higher customer satisfaction and resale rates.
Our flexible API offers fast and simple integration, so you can start seeing results sooner. Plus, we offer integration directly into your booking path to ensure a smooth journey for you and your customers.
A-rated insurers back our full suite of live event ticketing protection in 50 US states and more than 60 countries. Our scalable platform is built to grow with your business and let you take on every opportunity that comes your way.
WANT TO FIND OUT MORE?
Get in touch and discover how our global distribution platform can help grow your business.