Luxury Escapes and Cover Genius Expand Global Partnership to Provide Enhanced Travel Protection and Launch New ‘Cancellation Protection’ Coverage
Melbourne, Australia – 9 April 2025
- Luxury Escapes and Cover Genius expand their partnership to offer enhanced travel protection for customers from Europe and America, including cancellation coverage.
- The expanded coverage applies to travellers from the US, Canada, UK, Germany, France, The Netherlands, Ireland, Spain, Saudi Arabia, United Arab Emirates, Singapore, Vietnam and Italy.
- The partnership also introduces Cancellation Protection for travellers worldwide through the website, app and call centre, addressing the shift to tailored protection as travellers move away from one-size-fits-all offerings
Luxury Escapes, a leading Australian exclusive travel provider, and Cover Genius, a leader in embedded protection, have expanded their longstanding partnership with the launch of Cancellation Protection, a new protection product available for Australian and New Zealand customers booking domestic travel, as well as for international travellers worldwide.
The partnership extension brings additional peace of mind to customers travelling from Europe, North America, the Middle East and Asia with cancellation protection backed by a seamless claims process, reinforcing both companies’ commitment to offering a superior experience for customers.
This protection provides a 100% refund for cancellations due to unforeseen events including but not limited to: sickness, accident, injury, pre-existing medical conditions, flight disruption, adverse weather, theft of documents, transport failure, home emergencies, professional obligations, workplace redundancy and other unexpected events that may disrupt travel plans.
Cover Genius’ embedded cancellation solution provides a seamless, customer-friendly experience for travellers booking through Luxury Escapes. Whether it’s for flights, hotels, or unique travel experiences, the protection ensures that customers are refunded swiftly and efficiently in almost any currency, protecting getaways and bucket-list moments.
As part of this latest development, customers can now also purchase Cancellation Protection from within the Luxury Escapes app as well as on the website or through the call centre, making the travel booking experience even simpler regardless of how customers make their booking, building on the protection offering previously available for customers travelling from Australia, New Zealand and Singapore.
Cover Genius is a trusted protection, compliance and regulatory partner for major digital brands worldwide, offering global reach with licenses or authorisations in over 60 countries and the ability to co-create tailored protection solutions for customers. As a reliable partner for insurers and underwriters, Cover Genius enables its partners to access key markets and expand their customer base across the globe.
“This expansion reflects our ongoing dedication to providing our customers with a reliable, one-stop-shop for all their travel protection needs,” said Luxury Escapes CEO and Co-Founder Adam Schwab. “With the addition of Cancellation Protection which now also covers experiences, we’re offering even greater flexibility and protection to travellers, ensuring they can book with confidence, no matter their destination.”
“We are proud to continue our strong partnership with Luxury Escapes, expanding our protection services to more regions as they continue to grow worldwide,”
said Angus McDonald, CEO and Co-founder of Cover Genius.
“Globally, we are seeing customers shift towards protection solutions tailored to their specific needs and demographics, rather than traditional bundled offerings. By integrating these solutions into the online and app-based Luxury Escapes booking journey, we’re making it easier for customers to confidently choose the right travel protection and tick cancellation coverage off their pre-travel to-do list.”
This milestone marks another significant step in the collaboration between the two companies, which has been expanding over several years. With a shared vision of delivering superior value to customers, this partnership continues to evolve, providing more tailored and accessible protection options across a growing list of destinations and experiences.
About Luxury Escapes:
Founded in Australia in 2013, Luxury Escapes is a global leader in offering the world’s best travel experiences for less, with an intuitive and user-friendly website, app and dedicated 24/7 call centre. With more than 8 million members globally, Luxury Escapes offers a gateway to the world via tailor-made experiences on everything from world-class accommodation to excursions, flights, travel protection and car hire. Find out more at luxuryescapes.com.
About Cover Genius:
Cover Genius is a leader in embedded protection, offering innovative, customer-first protection solutions for the travel industry. With a global presence and over 41 million customers across more than 60 countries, Cover Genius provides the world’s largest digital companies with bespoke solutions that enhance customer experience, streamline claims processes, and improve overall satisfaction. Find out more at covergenius.com.