Omio partners with Cover Genius to offer embedded insurance to their customers, including COVID-19 protection

Omio, Europe’s leading multi-modal travel booking platform announced its partnership with insurtech leader Cover Genius to offer embedded ticket protection, including for COVID-19, to their customers.

London / Berlin, August 9th, 2021: Omio has announced today its partnership with Cover Genius, the leading insurtech for embedded protection. It is the first time Omio has partnered with an insurtech.

The partnership enables Omio to offer ticket protection, including for COVID-19, embedded directly in the booking path.

Since its launch, Omio has grown to become one of Europe’s largest travel booking platforms, with more than 27 million monthly users, successfully bringing together huge amounts of data in the fragmented European transport network to create simple, seamless booking experiences.

Through the integration with XCover – Cover Genius’ award-winning global insurance distribution platform – Omio’s customers benefit from tailored protection when they book a ticket, to ensure an instant ticket refund if they have to cancel due to injury or illness, including COVID-19.

Brandon Doyle, Chief Product Officer at Omio says: “Omio prides itself in leading the way in innovation. We hope our new insurance product also provides added peace of mind with customers able to easily reclaim tickets and make instant claims when things don’t go according to plan – especially important in the current travel climate.”

“Omio is changing the way travel will look and feel in the future. We are excited to partner with Cover Genius to embed their world-leading technology into our offering. As a customer-centric company, Omio highly values Cover Genius’ claims technology, which delivers industry high NPS of +65 with simplified claims processes and instant claims payments in 90+ currencies.  We’re excited to extend protection for our customers in future.”

Peter Smith, VP Strategic Partnerships – Travel at Cover Genius:  “The travel industry has been hit really hard since the pandemic, forcing companies to adapt to mass digital disruption. It’s great to see an innovative company like Omio adjust to the changed circumstances and recognise that there’s an insurtech difference that depends on a platform approach to delight customers and a willingness to upend traditional insurers who have been distributing conventional products for decades

Recent research from PYMNTS shows that embedded insurance is the way forward as customers of all stripes seek to move away from traditional sources in favour of convenient offers from the apps they love.* We’re delighted to add Omio alongside our other global partners including eBay, Booking Holdings, Skyscanner, Wayfair, AXS and Intuit Quickbooks” he added. 

* Source: Embedded Insurance survey June 2021,


Cover Genius is the insurtech for embedded insurance company that protects the global customers of the world’s largest digital companies including Booking Holdings, Intuit, eBay and Shopee. The company is licensed or authorized in over 60+ countries and all 50 US states, with offices throughout the US, Canada, Latin America, the United Kingdom, the Netherlands, Germany, Japan, Singapore, India, Korea, Indonesia, Malaysia, Thailand, New Zealand and Australia.

Cover Genius’ vision is to protect all of the customers of the world’s largest digital companies and it counts among its partners some of the world’s largest biggest digital brands, including, in travel, Skyscanner, Despegar and Booking Holdings, owner of Priceline and Kayak, in retail, Shopee, eBay and Wayfair, in fintech and payments, Intuit, in logistics, Descartes ShipRush, and in auto and the gig economy, India’s largest rideshare company, Ola.

Cover Genius’ award-winning technologies include XCover, its global insurance distribution platform for any line of insurance, and XClaim, an API for instant payment of approved claims that delivers an NPS of +65, a result that has been independently recognized as the highest for any insurance company globally. 

Cover Genius co-creates insurance products with partners, enabled by its end-to-end platform capability, global licensing framework and panel of agile insurers and captives.


Since launching in 2013, Omio has helped customers discover different ways to travel. Rebranding as Omio allowed us to go beyond booking journeys. It enabled us to become an all-encompassing travel hub, one that supports our customers’ need to explore Europe, the United States and Canada via train, bus, flight and ferry. From a small startup of just a few people, our team has grown to 300 employees hailing from more than 50 countries who work at offices in Berlin, Prague, Melbourne, and London. We come together daily to bring our vision to fruition, with the goal of empowering customers to embark on journeys that move them. Visit our website to find out more or check out our travel magazine, The Window Seat, for inspiration.