Shippo and Cover Genius Partner to Debut Shippo Total Protection, an Enhanced Insurance Solution for Merchants

NEW YORK, October 24, 2023 – Shippo, the leading shipping platform for modern e-commerce, and Cover Genius, the insurtech for embedded protection, today announced a partnership to enhance the merchant experience with the launch of Shippo Total Protection, an innovative solution that provides merchants with comprehensive protection, global coverage and seamless claims handling. With this enhanced insurance offering, Shippo’s network of 100k+ merchants can now cover an order’s total value, shipping label costs, return shipping for damaged parcels, and reshipping costs for insured packages across North America, EMEA and APAC, enabling them to protect their bottom lines and their customer’s shipping experience.  

“Shipping protection has long been an add-on option we recommend to our users for peace of mind and we’re excited to team up with Cover Genius to enhance the experience for our merchants,” said Andreas Lieber, Chief Operating Officer at Shippo. “Shippo users now benefit from new features like porch piracy protection, global coverage, and affordable pricing, to name a few. The claims process is also quicker and easier so our users can quickly recoup losses and better serve their customers.”

Shippo Total Protection powered by XCover, Cover Genius’ award-winning global distribution platform, offers merchants several benefits including:

    • Comprehensive global shipping protection The protection extends to all shipping/parcel carriers and includes innovative features like porch piracy coverage to help protect merchants from emerging threats.
    • Global coverage – Previously, Shippo merchants could only add shipping insurance for outbound shipments originating from the United States. By partnering with Cover Genius, the coverage is now extended to packages being shipped from other countries throughout North America, EMEA and APAC. With licenses or authorizations in more than 60 countries and all 50 US States, Cover Genius helps its shipping partners scale globally and offer protection for any shipment or destination conveniently through a single API.
    • Easier claims processing – Cover Genius’ seamless claims process has reduced the time to resolve claims and get reimbursements, with payments of reimbursements for approved claims processed instantly in over 90 currencies. This innovative, digital-first approach has led to an industry-leading post claim Net Promoter Score (NPS).

On the partnership, Cover Genius CEO and Co-Founder Angus McDonald said, “We’re thrilled to welcome Shippo, the #1 multi-carrier shipping software trusted by 100K+ brands, to our network of logistics partners. We’ve brought a data driven  approach to shipping insurance and eliminated the long wait times and coverage gaps that plague the industry. Our co-created solutions are up to 20% cheaper compared to carrier insurance, and our claims process is up to 20 days faster, removing unwanted friction and providing a more customer-centric experience that minimizes overhead costs.†” 

With this new partnership, Shippo users now have access to the best-in-class shipping insurance experience, seamless storefront integrations, discounted rates from a large network of global and regional carriers, smart defaults, and experienced shipping support. With Shippo, businesses of all sizes can optimize their logistics workflow and grow their business.

Shippo Total Protection powered by XCover is now available across North America, EMEA and APAC. 

About Cover Genius

Cover Genius is the global insurtech for embedded protection. Through XCover, its award-winning global distribution platform, it protects the customers of the world’s largest digital companies with seamless, end-to-end experiences. Licensed or authorized in over 60 countries and all 50 US States, the insurtech enables partners to embed and sell multiple lines of insurance and other types of protection, resulting in an industry-leading post-claims Net Promoter Score (NPS) and more than 30 million happy customers. 

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About Shippo

Founded in 2013, Shippo is the leading shipping platform for modern e-commerce. More than 100,000 businesses, including top e-commerce platforms, marketplaces, warehouses, and brands, trust Shippo to navigate the complexities of shipping and fuel growth. With Shippo’s platform, businesses of all sizes can access 37 global carriers, get real-time shipping rates, print labels, automate international paperwork, track packages, facilitate returns, and more. To learn more, visit