Recent retail industry research suggests that offering insurance and warranties can not only be an additional revenue stream in itself, but can also boost the volume and value of each purchase. We found that 60.1 percent of surveyed eCommerce shoppers say they would purchase insurance coverage for their online purchases if it were given the option by retailers at checkout, but only 41.3 percent were offered coverage the last time they shopped online.
Our EVP of the America’s, Mitch Doust, explains in this interview originally featured on Carrier Management how together, XCover and XClaim, deliver insurance policies for any line of insurance in 60 countries and 50 U.S states and instant payment of claims in 90+ currencies.
When it comes to creating a seamless customer experience, we understand the importance of working with our partners to fully optimize the site’s frontend.
In the increasingly competitive online retail market, basket size is a key metric to drive ancillary revenue and customer satisfaction. How can you increase basket
Dynamic product bundling increases insurance purchases by 23%. Here’s how it works. Traditional models of insurance usually attempt to offer customers a one size fits
Most traditional insurance policies are usually a confusing mess of jargon, explaining unnecessary inclusions that customers don’t need, and exclusions that won’t help them when
Product warranties are a no-brainer when it comes to protecting online purchases and driving a level of loyalty in retail that secures growth and repeat
In today’s competitive retail landscape, customer retention is an increasingly important metric in order to both capture and keep market share.
Our capability to create policies to service a variety of business lines including retail, travel, logistics, payments, auto and mobility has resulted in partnerships with some of the world’s largest ecommerce companies across these verticals, including Booking Holdings, AXS, Ebay, Shipstation, Automatrix, eTraveli and Despegar.
When we were founded, we had some big dreams. We wanted to protect all the customers of the world’s largest online companies. We knew that
48% of consumers would buy more if offered protection at checkout How can you increase customer loyalty, AOV and overall revenue with a single solution?
Customers want selection when shopping online; it’s where we go to find that specialized battery for your kids new toy, the aqua blue curtains to
We’re all spending more and more of our lives online. This means sharing pictures and personal updates with our friends, checking our bank account balance,
Digital platforms offering peer-to-peer or shared accommodation are transforming the tourism sector. Popularized by the likes of Airbnb and HomeAway, they offer property owners a
Technology innovation is helping to redefine the concept of ownership thanks to a burgeoning sharing economy. Nowhere is the opportunity for disruption more apparent than
With rapid changes happening in e-commerce, leaders tend to intensify the focus on their core revenue drivers. It’s a natural reflex that, unfortunately, can leave
We’re all travelling more these days. The global tourism industry has been growing for the best part of 60 years, with a staggering 1.8bn trips
Modern online businesses across a range of industries have a fantastic opportunity to add value for their customers by offering insurance coverage at point of
Online retail is a tough market. Sales might be growing strongly in North America, by 15% from 2017 to 2018, according to official figures. But a
Payments are at the heart of the e-commerce success story. The development of innovative fintech platforms and streamlined transaction processes have helped meet rising consumer
† Cost savings are based on a comparison of all Cover Genius shipping protection versus published carrier rates for Fedex, UPS, DHL, USPS, UPS, Old Dominion, DHL, XPO Logistics, Estes Express Lines, YRC and TForce Freight as at June 27, 2022. Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868) compared with the industry average time including payment settlement (min. 6 days) and period to acknowledge a filed claim.
Cover Genius is a licensed insurance provider in many international jurisdictions.
In his role, Kyle oversees P&L, business operations and strategic planning across Cover Genius’ North American and Latin American regions.
Prior to Cover Genius, Kyle spent more than a decade in numerous leadership positions at Google working with clients to drive sales, improve their brand and maximize product launches. Before that, Kyle was a Director of Business Transformation at IBM, and started his career serving technology and telecom clients at McKinsey & Co. and JP Morgan.
Kyle earned a Bachelor of Arts from Hamilton College, studied at the London School of Economics, earned the Chartered Financial Analyst designation, and received an MBA from Dartmouth College where he earned the Walter Jacobs award for intellectual curiosity and conduct that inspires others. He plays an active role educating and mentoring the next generation of MBA students as an Adjunct Assistant Professor at NYU’s Stern School of Business and serves on the board of the Chautauqua Athenaeum Hotel.
In his role, Barney is responsible for overseeing business operations, profit and revenue and strategic planning for Cover Genius in the European, Middle Eastern, African (EMEA), and Asia-Pacific (APAC) regions.
Prior to Cover Genius, Barney spent more than 15 years with Google where he held a number of senior leadership positions and was responsible for product to go markets, sales and partnerships for Google’s Media and Marketing Technology business in New York, Sydney and Mountain View, CA.
Barney holds a Bachelor of Commerce Degree from the University of Sydney. Based in Sydney, he is an active advisor and mentor in the APAC technology, media and start-up community.
In his role, Peter leads the product and engineering teams to define and execute the company’s technology strategy and roadmap for all Cover Genius’ platforms, including XCover, the insurtech’s award-winning insurance distribution platform.
As CTO, Peter focuses on the delivery of innovative products and the continued adoption of open source and cloud-based technologies. He is responsible for and oversees the design and implementation of our global scale real-time platforms with a focus on performance, reliability and security.
Prior to Cover Genius, Peter was VP of Engineering at Freelancer.com, where he expanded and led the global engineering team to more than 150 employees across Australia, Canada, United Kingdom, Philippines and Argentina. During his tenure, his leadership ensured core platforms scaled to support 30 million users and $740 million in gross payment volume.
Peter holds a Ph.D. in Computer Science (Spatial Data Mining) from James Cook University and has lectured at the University of Sydney about topics including software engineering, scalable infrastructure and agile development practices. Based in Sydney, he is also a supporter of local organizations that help provide healthcare to rural and remote areas of Australia.
In his role, David manages all financial activities of the company, including business planning, budgeting, forecasting, financial operations, facilities management, and investor relations.
Prior to Cover Genius, David served as CFO at Unite Us and as CFO at nCino, which he took public in 2020 on Nasdaq. He led both companies through various stages of growth and successfully steered them towards becoming profitable growth companies. He also served as the SVP of Finance at Central Square Technologies and has held several roles at software/technology investment and banking firms, including Thrivent Asset Management, JPMorgan, KPMG and PWC.
David earned his B.S.B.A. in Accounting from the University of Illinois Chicago, received his MBA in Accounting and Finance from the University of Chicago Booth School of Business, and is a licensed CPA.
In her role, Darcy is responsible for developing, implementing and overseeing risk, legal and compliance strategies across the organization.
Darcy has more than 15 years of experience in commercial and general insurance. Before Cover Genius, she was Product Director at The Hartford, where she managed Cyber, Tech, Media and Miscellaneous Professional Liability products, as well as developed The Hartford’s first admitted Cyber policy. In addition, she has held key roles at AIG and Liberty Mutual, including claims counsel and litigation management.
Darcy has an honors degree in English and Computer Applications from the University of Notre Dame, and a law degree from Fordham University School of Law. Based in New York, Darcy is also a strong supporter of local charities, like City Harvest and FACES, that help individuals improve their day-to-day lives.
With more than a decade of experience in a variety of executive roles at high-growth technology companies, Angus is the Co-Founder and Chief Executive Officer at Cover Genius overseeing the global expansion and development of Cover Genius across industries.
Before Cover Genius, Angus was the VP of International Business Development at iClick Interactive, and Head of Publisher Partnerships at Yahoo!.
Angus has a Bachelor of Science in Mathematics and Computer Science from the University of Technology Sydney and is a passionate contributor to rural and youth wellbeing programs through personal efforts and those of CG Gives, the philanthropic arm of Cover Genius.
We love talking to companies who want to protect their global audience.
