Recent retail industry research suggests that offering insurance and warranties can not only be an additional revenue stream in itself, but can also boost the volume and value of each purchase. We found that 60.1 percent of surveyed eCommerce shoppers say they would purchase insurance coverage for their online purchases if it were given the option by retailers at checkout, but only 41.3 percent were offered coverage the last time they shopped online.
Our EVP of the America’s, Mitch Doust, explains in this interview originally featured on Carrier Management how together, XCover and XClaim, deliver insurance policies for any line of insurance in 60 countries and 50 U.S states and instant payment of claims in 90+ currencies.
When it comes to creating a seamless customer experience, we understand the importance of working with our partners to fully optimize the site’s frontend.
In the increasingly competitive online retail market, basket size is a key metric to drive ancillary revenue and customer satisfaction. How can you increase basket
Dynamic product bundling increases insurance purchases by 23%. Here’s how it works. Traditional models of insurance usually attempt to offer customers a one size fits
Most traditional insurance policies are usually a confusing mess of jargon, explaining unnecessary inclusions that customers don’t need, and exclusions that won’t help them when
Product warranties are a no-brainer when it comes to protecting online purchases and driving a level of loyalty in retail that secures growth and repeat
In today’s competitive retail landscape, customer retention is an increasingly important metric in order to both capture and keep market share.
Our capability to create policies to service a variety of business lines including retail, travel, logistics, payments, auto and mobility has resulted in partnerships with some of the world’s largest ecommerce companies across these verticals, including Booking Holdings, AXS, Ebay, Shipstation, Automatrix, eTraveli and Despegar.
When we were founded, we had some big dreams. We wanted to protect all the customers of the world’s largest online companies. We knew that
48% of consumers would buy more if offered protection at checkout How can you increase customer loyalty, AOV and overall revenue with a single solution?
Customers want selection when shopping online; it’s where we go to find that specialized battery for your kids new toy, the aqua blue curtains to
We’re all spending more and more of our lives online. This means sharing pictures and personal updates with our friends, checking our bank account balance,
Digital platforms offering peer-to-peer or shared accommodation are transforming the tourism sector. Popularized by the likes of Airbnb and HomeAway, they offer property owners a
Technology innovation is helping to redefine the concept of ownership thanks to a burgeoning sharing economy. Nowhere is the opportunity for disruption more apparent than
With rapid changes happening in e-commerce, leaders tend to intensify the focus on their core revenue drivers. It’s a natural reflex that, unfortunately, can leave
We’re all travelling more these days. The global tourism industry has been growing for the best part of 60 years, with a staggering 1.8bn trips
Modern online businesses across a range of industries have a fantastic opportunity to add value for their customers by offering insurance coverage at point of
Online retail is a tough market. Sales might be growing strongly in North America, by 15% from 2017 to 2018, according to official figures. But a
Payments are at the heart of the e-commerce success story. The development of innovative fintech platforms and streamlined transaction processes have helped meet rising consumer
† Cost savings are based on a comparison of all Cover Genius shipping protection versus published carrier rates for Fedex, UPS, DHL, USPS, UPS, Old Dominion, DHL, XPO Logistics, Estes Express Lines, YRC and TForce Freight as at June 27, 2022. Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868) compared with the industry average time including payment settlement (min. 6 days) and period to acknowledge a filed claim.
Cover Genius is a licensed insurance provider in many international jurisdictions.
We love talking to companies who want to protect their global audience.
