We provide flexible, embedded solutions for telecom carriers and mobile virtual network operators (MVNO). Our award-winning XCover platform can serve up AppleCare-like subscription-based warranties and shipping insurance from a single API, as well as bundled protection covering everything from handsets and personal cyber to protection for the home.
Through XCover, we deliver seamless experiences for the global customers of the world’s largest digital companies and marketplaces including eBay, Wayfair and Tile. We’re also available at Amazon, Flipkart, and SE Asia’s largest company, Shopee.
EMBEDDED PROTECTION FOR RETAILERS AND DTC
According to the Embedded Insurance Report – Retail, conducted by PYMNTS and commissioned by Cover Genius, most consumers would purchase protection from their retailers if offered at checkout. We not only enable telcos to provide embedded protection to their retail partners, but we also work with them to deliver tailored solutions directly to their consumers. By offering global warranties and shipping protection through XCover, we make it simple for telcos to reach their customers whoever they are and wherever they are in the world.
HIGHER CLTV AND CUSTOMER SATISFACTION
Our telco partners need something more than a “one-size-fits-all” approach. When integrating with XCover, they’re able to offer comprehensive coverage that allows them to bundle protection to meet the needs of their business. Whether it be product warranties, cyber liability or any other type of protection, we work with our partners to co-create personalized solutions that don’t require compromise.
By offering your customers protection that auto-renews as an annual subscription or multi-year option, you give them peace of mind that lasts throughout the lifetime of their products. Our Protection Pocket solution allows them to track and update protection as needed, which boosts customer satisfaction and brand loyalty while generating recurring revenue for your business.
The XCover platform can be embedded in-store, at the point-of-sale, and online to engage customers at critical touchpoints in the purchase journey and beyond. The integration is able to seamlessly transition offline customers online, opening up additional opportunities to offer them protection for their devices and plans.
Strengthen the customer relationship by making protection an integral part of buying and owning your products. XCover can extend CLTV by integrating into the post-sale lifecycle, triggering protection offers when the customer manages or unboxes their orders, when they go to register their product and more.
DATA-DRIVEN OFFERS THROUGH PROTECTION POCKET
Protection Pocket, our first-of-its-kind solution for retailers, digital banks and fintechs, provides customized protection to customers at checkout and post-purchase through transaction monitoring. Transaction data is read and categorized in real-time using Natural Language Processing, so customers only see offers relevant to their purchases. Offers are stored and managed in one place, so that customers can enjoy a seamless and flexible experience that they’ll associate with your brand.
WANT TO FIND OUT MORE?
Get in touch and discover how our global insurance distribution platform can help grow your business.