PROTECTION FOR LIVE ENTERTAINMENT TICKETING

We give your global customers the freedom to book with confidence by offering ticket refund protection directly in the booking path for any event, anywhere in the world through XCover, our award-winning global distribution platform. 

Our solutions include worldwide ‘Cancel for Any Reason’ (CFAR) protection that provides peace of mind while optimizing for customer utility through AI-backed deductibles and pricing. Available at Amazon, AXS, SeatGeek, AudienceView, Spektrix, Tessitura, TicketSource and more, XCover boosts revenue and customer satisfaction, as shown by our industry-leading post-refunds NPS.

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HIGH DEMAND FOR HASSLE-FREE REFUNDS

When things don’t go according to plan, ticketholders want to avoid the hassle of filling out paperwork to request a refund. According to the global Refund Protection Report conducted by Momentive.ai and commissioned by Cover Genius, 63% of customers are highly likely to book live event tickets if they’re offered CFAR protection that allows them to request a refund without needing to submit paperwork or documentation. 

Driven by the same convenience, they’re also willing to pay 123% more for CFAR protection than non-CFAR protection, giving ticketing platforms the opportunity to grow revenue and customer loyalty with solutions that meet their needs.

WANT TO FIND OUT MORE?

Get in touch and discover how our global distribution platform can help grow your business.