Volaris Partners with Cover Genius to Protect Customers' Travel Plans

View the press release in Spanish.

When booking flights, Volaris customers will have the option to protect their international travel through various coverages offered by Cover Genius such as medical insurance, baggage protection and more.

Mexico City/New York, May 16, 2023. Volaris, the ultra-low-cost Mexican airline operating in Mexico, the United States, and Central and South America, and Cover Genius, the insurtech for embedded protection, announced a strategic partnership to offer global customers travel protection, such as medical insurance, baggage protection, flight cancellation insurance and more at the time of completing their reservation. 

By integrating with XCover, Cover Genius’ award-winning global distribution platform, all Volaris customers, regardless of their destination, will have the option to purchase protection tailored to their itinerary for the first time. 

“As we expand our business into new markets and strengthen our presence in the destinations we currently operate, it is key to have an ally, like Cover Genius, with global reach and capabilities that can support our customers if an unforeseen event occurs during their travels,” said Omar Carrera, Commercial Director of Volaris.

This announcement follows a global travel insurance survey*, conducted by Momentive.ai and commissioned by Cover Genius, that shows customers were  most satisfied when they purchased travel protection directly from their travel provider or airline. The results show that 73% of Latin American travelers prefer to purchase travel insurance directly from their airline or travel agent for their next trip. 65% of LatAm  travelers prefer embedded protection over the “second step” of having to buy protection after the initial purchase due to convenience, signaling a major shift in the way travelers purchase protection.

“In an increasingly connected world, it is normal to see an increase in unforeseen events before and during travel,” said Julio Castellon, Senior Vice President of Strategic Partnerships for Latin America at Cover Genius. “Our partnership with Volaris offers global consumers convenient protection, more agile global claims handling and instant payments of approved claims for peace of mind when booking that long-awaited trip. As more consumers expect a digital-first experience and more offerings from the brands they trust, it is critical for digital companies to step up and provide a comprehensive offering throughout their journey.”

Embedded protection is currently offered to Volaris travelers in Mexico, the United States, Costa Rica, El Salvador, Guatemala, Honduras, Colombia and Peru. 

*The global travel insurance survey conducted by Momentive.ai includes Brazil and Mexico (LatAm)