How Wayfair uses XCover to offer global warranty protection on their entire range of products
Offering best-in-class customer experience has always been part of Wayfair’s mission, which is why when it came to enhancing their product offerings with protection it was a natural fit to partner with us.
Focussing on the customer journey, we built customized warranty protection directly into Wayfair’s existing UX to create a natural and seamless experience. To enhance customer satisfaction we also set up a scalable claims process end-to-end to ensure that customers can make instant claims and receive quick resolutions through our repair network. The result is a unique solution relevant to the needs of Wayfair’s customers.
Find out more about how we enabled Wayfair to offer comprehensive protection directly in the purchase pathway to increase AOV in the demo video below.