How AudienceView delivers peace of mind for ticketholders through XCover
AudienceView, a global leader in ticketing and e-commerce solutions for the live entertainment industry, has helped thousands of live event organizations manage events seamlessly through the industry’s most powerful all-in-one software solution. When looking for a partner who could create a truly tech-led solution for their clients that matched their own and deliver best-in-class experiences for millions of ticketholders, Cover Genius was the natural choice.
Together, we have introduced Refund Protection to thousands of venues and live event organizations across performing arts, sports, festivals and attractions, including Playhouse, TheatreMania and more. Through integrating our award-winning global distribution platform XCover, AudienceView’s live event organizations can offer protection embedded directly in the checkout flow, providing ultimate peace of mind and increasing booking confidence for ticketholders. When the unpredictable arises, ticketholders can rest assured knowing that they’re backed by our best-in-class refund servicing, as evidenced by our industry-leading Net Promoter Score of +65‡.
AudienceView’s clients benefit from increased customer loyalty and higher attendance, which leads to incremental ticket sales — an outcome consistent with XCover partner studies showing that adding protection at checkout increased purchase conversion rates by up to 20%‡.
Learn more about the solution in the demo.