Klarna enhances shoppers’ experience with in-app product protection through XCover

The majority of consumers surveyed globally (76%) expressed interest in receiving protection offers from their favorite retailers, manufacturers, and payment apps at checkout or post-purchase according to The Retail Protection Report, conducted by SurveyMonkey and commissioned by Cover Genius. This indicates an opportunity for a global payments network and shopping assistant like Klarna to innovate the shopping experience for its consumers with an enhanced protection solution.

Through integrating XCover, Cover Genius’ award-winning global distribution platform, Klarna has offered in-app product protection to its consumers for the very first time. Shoppers can now safeguard their purchases from breakdown, accidental damage and more — all from the app. Through transaction monitoring and leveraging AI, the XCover API reads all items in a consumer’s shopping cart and recommends tailored, price-optimized protection offers in real-time. Consumers also have the option to manage policies and file claims easily within the app, with fast assessment and instant refunds for approved claims.

Learn more about the solution in our latest demo.