'Cancel For Any Reason', For Ultimate Peace of Mind

‘Cancel for Any Reason’ (CFAR) protection allows the world’s largest ticketing platforms such as SeatGeek as well as digital companies like Booking Holdings, owner of Priceline, Kayak and Booking.com, Coupang, MakeMyTrip, Via.com and EaseMyTrip to offer fair refund protection to their customers anywhere in the world.

Build trust and loyalty with your global customers with protection dynamically priced to optimize sales embedded directly in the booking path. The result is higher conversions and happier customers thanks to a seamless refund experience that doesn’t require them to provide a reason for cancellation. We’re licensed or authorized in more than 60 countries and 50 US states and provide instant refunds upon approval in 90+ currencies all from a single API call, so your customers are protected wherever they are.

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CUSTOMERS WANT HASSLE-FREE REFUND PROTECTION

Customers desire a pain-free refund experience as much as a seamless booking process. The global Refund Protection Report conducted by Momentive.ai and commissioned by Cover Genius explores consumers’ experiences when requesting refunds and their interest in adding CFAR protection to their next live event ticket purchase or travel booking.

  1. 60% of respondents said they would be highly likely to purchase a live event ticket, airfare or accommodation if offered ‘Cancel for Any Reason’ (CFAR) refund protection.
  2. In addition, they’re willing to pay 133% more for CFAR, due to the convenience of not having to sort through paperwork.
  3. Overall, those who have purchased CFAR protection for their tickets or travels are more satisfied with their experience, shown by a 17 point jump in Net Promoter Score (NPS) compared to non-CFAR protection.

A USER-CENTERED APPROACH

Our CFAR refund protection provides your customers maximum utility while balancing profitability and sustainability for partners and carriers. By dynamically setting deductibles based on purchase date, we ensure fair outcomes for your customers so they keep coming back, boosting customer satisfaction and resales. 

With AI-backed optimization of pricing and deductibles, XCover’s tech-led approach reduces risk and low attendance while optimizing core conversions for our partners.

Watch our solutions come to life
1
How Coupang increased core conversions by 20% by adding “Cancel for Any Reason” protection
How Coupang increased core conversions by 20% by adding “Cancel for Any Reason” protection
2
How MakeMyTrip gives travelers convenience and peace of mind with ‘Cancel for Any Reason’ protection
How MakeMyTrip gives travelers convenience and peace of mind with ‘Cancel for Any Reason’ protection
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How Ryanair drives loyalty by creating adaptable embedded protection using XCover
How Ryanair drives loyalty by creating adaptable embedded protection using XCover
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How Icelandair Integrated XCover To Become The First National Airline To Offer Covid Protection
How Icelandair Integrated XCover To Become The First National Airline To Offer Covid Protection

WANT TO FIND OUT MORE?

Get in touch and discover how our global distribution platform can help grow your business.