How Uber protects its drivers through XCover and builds resilience for its global platform for work
When the world’s largest mobility platform, Uber, looked for an insurtech partner to design a frictionless protection experience for its drivers, Cover Genius was a natural choice. With licenses or authorizations in almost every country and all 50 US states, Cover Genius enables digital platforms like Uber, Booking Holdings, eBay, Ola and more to protect both sides of the marketplace.
We worked together to introduce a first-of-its-kind solution that helps build resilience and peace of mind for drivers. Through integrating with XCover, our award-winning global distribution platform, Uber can offer generous “on-or-off-the-app” protection that enables drivers to get back on their feet in case of unexpected events that render them unable to drive. Once completing the simple sign-up process, Uber drivers benefit from embedded protection with technology-enabled capabilities such as automatic payouts and on-demand deductions. Should things go wrong, they can enjoy a hassle-free claims experience on XCover.com, which features a service design that has been shown to reduce support tickets by 7x‡.
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