Descartes, a global leader in logistics, partnered with Cover Genius to enhance their ShipRush ecommerce shipping experience with a customer-centric insurance solution.
Descartes partnered with Cover Genius to provide a more customer-centric solution to their ShipRush customers and together created Total Shipping Protection, an insurance program that combines the best bits of a full-stack approach, from licensing to pricing, filing and claims, with an API that enables merchants of all sizes to realize the value of faster claims handling, smarter pricing and coverage that’s relevant to what’s inside the box
What’s driving outsized attach rates in 2020? how a tech-led approach has helped sustain a 2-3x bump. In March 2020, our BrightWrite data analytics team
† Cost savings are based on a comparison of all Cover Genius shipping protection versus published carrier rates for Fedex, UPS, DHL, USPS, UPS, Old Dominion, DHL, XPO Logistics, Estes Express Lines, YRC and TForce Freight as at June 27, 2022. Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868) compared with the industry average time including payment settlement (min. 6 days) and period to acknowledge a filed claim.
‡ The score includes any type of claim and claim outcome across our partner network except for those partners with less than 30 claims and those not assessed by Cover Genius. Inquiry statistics are derived from an internal analysis of 1,355 random XCover support inquiries from December 2022, of which 1,258 (93%) had not activated their XCover account and 97 (7%) had.
‡ Conversion statistics are from a wide-ranging digital retail study conducted by an XCover partner that measured XCover’s impact on core conversion rates using a randomized split test of +70,000 visits over 20 days and finding an 8% increase in core conversions, and are further supported by the experience of an XCover ticketing and travel partner who reported a 20% increase in core conversions.
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