Cover Genius and SAS Announce Exclusive Travel Protection Partnership
View the press release in German.
AI-backed protection options cover 25 European countries and the US in aim to expand globally
Stockholm, SW and London, UK – November 21, 2023 – Cover Genius, the leading insurtech for embedded protection, and SAS, Scandinavia’s leading airline, have announced a new, exclusive, and customized protection program today. The program applies to more than 25 countries in Europe and the United States with the ability to scale globally. The comprehensive travel protection offerings are embedded directly within the customer booking flow, benefitting passengers with AI-backed price optimization and dynamic product recommendations, plus a seamless claims experience.
This exclusive partnership was jointly developed by the two companies to provide tailored protection for any global destination, with product offerings that travelers can dynamically bundle and unbundle, providing them with additional confidence and new revenue streams for SAS.
“While tourism is on track for a full recovery this year, airlines are looking for new ways to entice travelers back to the skies with a sense of protection,” said Peter Smith, VP of Partnerships, Travel at Cover Genius. “We’re excited to co-create this exclusive partnership with SAS to provide peace of mind and an improved customer service experience should travel plans not go as expected. Convenience and client loyalty are at the core of offering embedded protection for travelers, which also offer SAS additional revenue growth as the industry continues to recover.”
SAS passengers from Europe and the US can choose comprehensive protection and cancellation cover options for any destination in real time with XCover, Cover Genius’ award-winning global distribution platform, based on their needs while they book online. Should they need to make a claim, travelers can log into their XCover account in 40 different languages, respond to a few questions and receive instant payouts for approved claims in more than 90 currencies once approved. Traveler coverage and claim payments can extend to global destinations, currencies and markets as the partnership grows.
“This partnership with Cover Genius allows us to cater to our travelers’ preference for a dynamic and tech-forward solution that is easy to use, convenient and scalable,” said Caroline Bergström, Head of Ancillary Products, Connectivity and Retail of SAS. “We are proud to be able to offer relevant and clear protection options that will help welcome more passengers on board and ensure that every aspect of the customer journey is as good as it possibly can be.”
This new partnership aligns with a major shift in the way travelers prefer to purchase protection. A global travel insurance survey*, conducted by Momentive.ai and commissioned by Cover Genius, showed that customers were most satisfied when they purchased travel protection directly from their travel provider or airline. The results show that 69% of EMEA travelers prefer to purchase travel insurance directly from their airline or travel agent for their next trip. Nearly half of EMEA travelers (47%) prefer embedded protection over the “second step” of having to buy protection after the initial purchase due to convenience.
*The EMEA region in the global travel insurance survey conducted by Momentive.ai includes the United Kingdom, Germany, Spain, Italy, France, Netherlands, Sweden, Russia, and the United Arab Emirates (EMEA).
About Cover Genius
Cover Genius is the insurtech for embedded protection. Through XCover, the global distribution platform for any insurance or other type of protection, Cover Genius protects the global customers of the world’s largest digital companies, including Booking.com, eBay, Uber, Wayfair, Spirit, SeatGeek, Hopper, Ryanair, Shippo, and Turkish Airlines.
Together with their partners, Cover Genius co-creates solutions to embed tailored, optimized protection licensed or authorized in more than 60 countries and all 50 US States.
In addition, Cover Genius provides customers with a seamless, end-to-end experience via XCover.com which handles customers’ needs – from the initial sale through to administration and claims – resulting in an industry-leading post claims NPS of +65. Its award-winning service design has shown to reduce support tickets by 7x.‡
‡ The score includes any type of claim and claim outcome across our partner network except for those partners with less than 30 claims and those not assessed by Cover Genius. Inquiry statistics are derived from an internal analysis of 1,355 random XCover support inquiries from December 2022, of which 1,258 (93%) had not activated their XCover account and 97 (7%) had.
SAS, Scandinavia’s leading airline, with main hubs in Copenhagen, Oslo and Stockholm, flies to destinations in Europe, USA and Asia. Spurred by a Scandinavian heritage and sustainability values, SAS aims to be the driving force in sustainable aviation and in the transition toward net zero emissions. We are continuously reducing our carbon emissions through using more sustainable aviation fuel, investing in new fuel-efficient aircraft and technology innovation together with partners – thereby contributing towards the industry target of net zero CO2 emissions by 2050. In addition to flight operations, SAS offers ground handling services, technical maintenance and air cargo services. SAS is a founding member of the Star Alliance™, and together with its partner airlines offers a wide network worldwide.