SKY Airline Leans on Cover Genius to Strengthen and Scale Travel Protection Offerings
Insurtech’s global capabilities enable the low-cost Latin American carrier to introduce tailored travel protection in new markets
September 7, 2023, New York – Cover Genius, the insurtech for embedded protection, today announced a partnership with SKY Airline, a Chilean low-cost airline with flights to over 40 destinations across the Americas, to offer customers in Latin America comprehensive travel protection.
Leveraging Cover Genius’ global capabilities, which include licenses or authorizations in over 60 countries and all 50 US States, SKY Airline will introduce protection to customers in Brazil for the first time. This follows a recent Embedded Insurance Travel Report, conducted by Momentive.ai and commissioned by Cover Genius, which found 75% of Brazilian travelers, motivated by convenience, would prefer to buy protection from embedded sources ‒ namely their travel provider, agent or airline.
“We’re thrilled to partner with SKY Airline to help them expand to new markets, like Brazil, where travelers show significant interest in embedded protection,” said Julio Castellón, SVP Strategic Partnerships – LATAM at Cover Genius. “With a single integration our award-winning global distribution platform, XCover, helps airlines, OTAs and other travel providers offer protection in multiple countries so they can address gaps, quickly launch in new markets and roll out new products that increase user satisfaction and retention.”
Cover Genius works with the world’s largest airlines, OTAs, and other travel providers to embed easy-to-understand protection options in the booking path, backed by a frictionless claims experience with reduced resolution times and instant payouts in any currency or language.
“We’ve seen increasing interest among travelers to safeguard their purchases and manage risk by adding protection to their tickets,“ said Jaime Fernández, Head of Digital Channels at SKY Airline. “Now that we are in a process of regional growth, we are very excited for this alliance. XCover’s global capabilities allows us to offer travel protection to all of our customers through a single integration. Plus, its tech-forward approach ensures our travelers receive offers tailored to their itinerary and unique needs. We are sure that this experience fits great with our value proposition of safe and accessible flights in the newest fleet of South America.”
Travelers will experience superior customer service through Cover Genius’ consumer brand, XCover.com, which takes care of all customers’ needs, from the initial purchase to managing policies and handling claims. This approach has led to an industry-high post-claims Net Promoter Score (NPS) of +65. Moreover, the acclaimed service design has proven to decrease support tickets by a significant factor of 7x.‡
About Cover Genius
Cover Genius is the insurtech for embedded protection. Through XCover, our global distribution platform for any insurance or other type of protection, we protect the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline and Booking.com, Despegar, Volaris, Intuit, Uber, Trip.com, Ryanair, Turkish Airlines, and Descartes ShipRush. We’re also available at Amazon, eBay, Wayfair and more.
Together with our partners, we co-create solutions to embed tailored, optimized protection that’s licensed or authorized in over 60 countries and all 50 US States.
In addition, we provide customers with a seamless, end-to-end experience via XCover.com. XCover.com handles customers’ needs – from the initial sale through to administration and claims, resulting in an industry-leading post claims NPS of +65. Its award-winning service design has shown to reduce support tickets by 7x.‡
About SKY Airline
SKY is a Chilean low-cost airline with more than 22 years of history and presence in 8 countries across the Americas, operates domestically and internationally from its subsidiaries in Chile and Peru, carrying to date more than 50 million passengers.
In 2023 was recognized for the third consecutive year by CH-Aviation, as the airline with the newest aircraft fleet in South America and the fourth worldwide. Likewise, it obtained the national award for customer satisfaction in Chile, in the category of Airlines.
Currently, SKY is the only airline in the world with a 100% Airbus A320 and A321 NEO fleet. Thanks to the technology of its fleet, SKY has reduced from 2010 to date, 60% C02 emissions per seat. For more information visit www.skyairline.com.