Sendcloud and Cover Genius Join Forces to Improve Claims Handling for Global Shipments

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London, UK, and Eindhoven, NL – August 1, 2023 – Cover Genius, the leading insurtech for embedded protection, and Sendcloud, Europe’s largest shipping platform, have joined forces to offer merchants enhanced claims handling for global shipments with more than 100 logistics carriers.

Sendcloud’s customers – online retailers who handle the shipping of products to online shoppers – will therefore benefit from up to a 20-day reduction in claims processing times and 20% drop in claim-related costs. This is regardless of which logistics carrier merchants use to ship products. XCover, Cover Genius’ award-winning global distribution platform for any insurance or other type of protection, protects the full retail value of shipments from online sellers in more than 40 countries in Europe and can provide instant payment of approved claims in more than 90 currencies.

“Together with Sendcloud, we offer online retailers unique and global support through a convenient one-stop online claims process, compatible with all existing carriers and most product categories,” said Justin Turner, Vice President, Strategic Partnerships – Shipping, Global, of Cover Genius. “Legacy systems have contributed to poor customer outcomes and limited opportunities for global improvements and personalization. With this partnership, we are thrilled to offer an end-to-end solution that helps protect online retailers and their customers.”

Rob van den Heuvel, Co-founder and CEO of Sendcloud, said, “Online sellers are being held accountable when parcels get lost, often costing them a lot of time and money. Our partnership with Cover Genius ensures that we offer our merchants the best and most cost-effective protection. Thanks to the fast and stress-free claim procedure, we not only save them time and money, but also provide their customers with the best service. This has a positive result on customer satisfaction and the reputation of their business.” 

Through XCover, Cover Genius offers a global end-to-end solution that supports all types of shipments, from packages to freight shipments. This new partnership seamlessly integrates XCover with Sendcloud’s Application Programming Interface (API) and all 100 integrated logistics transportation systems. As a result, all claims made by online retailers can be found in one place. Merchants will no longer need to seek out differing protection options among various carriers, resulting in a simpler and faster claims process for them and their customers.

About Sendcloud

Founded in 2012, Sendcloud is the end-to-end shipping platform for e-commerce businesses. Backed by SoftBank and trusted by 25,000 companies across Europe, Sendcloud is on a mission to solve shipping globally. The platform enables retailers, marketplaces, and fulfilment companies to scale their shipping operations and deliver exceptional shipping experiences.

About Cover Genius

Cover Genius is the global insurtech for embedded protection. Through XCover, its award-winning global distribution platform, it protects the customers of the world’s largest digital companies with seamless, end-to-end experiences. Licensed or authorized in over 60 countries and all 50 US States, the insurtech enables partners to embed and sell multiple lines of insurance and other types of protection, resulting in an industry-leading post-claims Net Promoter Score (NPS) and more than 30 million happy customers. 

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Cost savings are based on a comparison of all Cover Genius shipping protection versus published carrier rates for Fedex, UPS, DHL, USPS, UPS, Old Dominion, DHL, XPO Logistics, Estes Express Lines, YRC and TForce Freight as at June 27, 2022. Time savings are based on average resolution times (i.e. the duration from initial filing to completed payment) for all XCover shipping protection claims as at May 31, 2022 (sample size = 868) compared with the industry average time including payment settlement (min. 6 days) and period to acknowledge a filed claim.